At the Museum of Illusions London, we are committed to complying with our obligations under the Equality Act 2010 to make reasonable adjustments for visitors with disabilities. This accessibility statement outlines the measures we have taken to ensure accessibility and provides information about any limitations you may encounter during your visit.
General Accessibility
Admission
- Guests who require assistance may bring companion free of charge. When booking, please select the option that best applies to you:
Visiting with a companion or carer (no wheelchair)
- If you require a companion or carer but do not use a wheelchair, simply add a complimentary Companion Ticket to your standard ticket during regular admission checkout.
Visiting as a wheelchair user
- Please select a Wheelchair Ticket to ensure appropriate access and capacity planning for your visit. One complimentary Wheelchair Companion Ticket can be added at checkout. Please note that wheelchair capacity is limited per time slot to ensure a safe and comfortable experience for all guests.
- Wheelchair Accessibility: The museum is wheelchair accessible, with an elevator for visitors with mobility challenges. However, certain exhibits, such as those with narrow pathways or elevated platforms (e.g., the Vortex exhibit), may not be fully accessible. Some areas may require physical stability or good physical condition for safe access. The museum is located on the first floor and in the event of an evacuation, designated refuge points are available where guests can wait for the fire brigade.
- Visual Impairments: While we strive to make the museum enjoyable for all visitors, some exhibits rely heavily on visual effects, which may limit enjoyment for visitors with visual impairments. Audio guides and tactile information are available upon request for certain exhibits. Exhibits relying on colour differentiation may not be fully accessible to visitors with colour blindness.
- Some Exhibits are Not Recommended For Visitors With: (i) claustrophobia, vertigo, or motion sickness; (ii) High blood pressure, heart, back, and neck problems, or those recovering from recent surgery; (iii) anxiety disorders, physical or mental instability.
- Epilepsy and Photosensitivity: Some exhibits include bright, flashing lights or high-contrast visual effects, which may not be suitable for individuals with epilepsy, photosensitivity or sensory sensitivities. Certain installations are set in dark environments and may not be suitable for individuals with night blindness. Visitors are encouraged to approach these exhibits with caution. Our staff is available to provide guidance and assistance where needed.
Facilities
- Accessible toilets are available on-site.
- Baby changing facilities are available on site.
- Assistance dogs are welcome throughout the museum.
- A quiet area is available for those who may need a break from the sensory-rich environment. Please speak to a member of staff if you feel overwhelmed and need a break.
- Free tickets for carers are available at the door with valid ID.
On-Site Support
We will make reasonable adjustments, where possible, to support visitors with disabilities in accordance with applicable law. If you require specific assistance during your visit, please let us know in advance or speak to a member of our team upon arrival.
Accessible Parking
Please refer to local parking facilities near the museum for accessible parking options.
Website Accessibility
We aim to make our website accessible and usable for as many people as possible and strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably practicable. If you experience any difficulties accessing information on our website, please contact us at [email protected]
Contact Us
If the venue is not accessible for your specific needs, please let us know and we will seek to make reasonable adjustments to support your visit. For any accessibility-related enquiries, please contact us in advance at [email protected].
Feedback
We are always looking to improve accessibility at the Museum of Illusions London. If you have any feedback or suggestions, please feel free to reach out to us using the contact information above.
If you are not satisfied with our response to your accessibility enquiry or complaint, you may contact the Equality Advisory and Support Service (EASS) for advice and support regarding your rights under the Equality Act 2010.
This statement is reviewed periodically and was last updated on March 26, 2026.
