How can I purchase a ticket for the museum?

Tickets are available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.

Do young children need a ticket?

Tickets are not required for children who are ages four and younger. They can enter MOI for free.

Do you offer a companion ticket?

We offer complimentary carers tickets but they cannot be booked in advance. We would recommend booking for the rest of your party online and then on the day, we will admit the carer free of charge after you show our team relevant documentation (for example a government benefit letter, a blue badge or a carers card). Please don’t worry about availability as we will always accommodate carers as long as the rest of your party has a booking.

Do you allow prams in the museum?

To help keep everyone safe and ensure easy access throughout the space, prams are not permitted inside the attraction due to the building layout and evacuation procedures.

Do you offer free Companion/Carer tickets?

If you’re visiting with someone who requires assistance, we’re pleased to offer complimentary Companion/Carer tickets. These cannot be booked in advance and are only available on the day. We recommend booking tickets for the rest of your group online to avoid disappointment and then on the day, just show a team member some supporting documentation (such as a government benefit letter, Blue Badge, or Carers Card), and we’ll admit the carer free of charge. You don’t need to worry about availability — we’ll always accommodate carers as long as the rest of your party has a booking.

FAQ | Museum of Illusions London

Tickets are available to buy online through this website or in person at the Museum of Illusions London, starting May 8th (official opening). We recommend booking in advance to secure your preferred time slot.

Please note that tickets purchased from unauthorised websites or third-party resellers will not be accepted.

Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance. Keep in mind that we will not accept cash payments.

Children ages 4 and under have free entry, but need a ticket to reserve the time slot.

As stated in our Terms & Conditions, all tickets are final sale and non-refundable. Additionally, merchandise items cannot be exchanged.

No, food and drinks are not allowed in the museum.

Our museum aims to be as accessible as possible and welcoming to all visitors. However, due to building limitations and the nature of the exhibits, some parts of the museum might not be fully accessible to everyone. Please find out more on our Accessibility page.

All child ticket holders must be accompanied by an adult ticketholder during their visit. We appreciate your understanding in helping us maintain a safe and enjoyable experience for everyone.

While we don’t offer cancellations, you may be able to reschedule your booking to another date. Please get in touch with us as soon as possible so we can do our best to accommodate.

A complimentary companion ticket is available for any guest who requires support during their visit, accessible under our regular admission.

Wheelchair users should select a Wheelchair Ticket when booking to ensure a safe and comfortable experience, a companion ticket is included.

es. A complimentary companion ticket is available for any guest who requires support during their visit, accessible under our regular admission.

Wheelchair users should select a Wheelchair Ticket when booking to ensure a safe and comfortable experience, a companion ticket is included.