1. Offer Details
Eligible customers may receive 20% off selected admission tickets during the promotional period.
The Promotion applies to the following ticket types and promotional prices:
- Adult with 20% Launch Offer – £23.20
- Child with 20% Launch Offer – £19.20
- Student with 20% Launch Offer – £20.80
- Senior with 20% Launch Offer – £20.80
- Blue Light Card Holders with 20% Launch Offer – £20.80
- Grandparents Bundle with 20% Launch Offer – £36
- Family Bundle with 20% Launch Offer – £77
- Flexible Ticket with 20% Launch Offer – £26.80
The Promotion applies via adjusted promotional pricing displayed during the booking process.
The Promotion does not apply to gift cards purchases.
The discount cannot be applied retrospectively to completed purchases.
2. Validity Period
The Promotion is valid for bookings made and visits taking place between:
13 May 2026 – 14 June 2026 (inclusive).
The Promotion is available for a limited four-week period only and is subject to availability.
3. Eligibility
A child ticket is valid for children aged 5 to 14 years old (inclusive).
Children aged 14 and under must be accompanied by an adult aged 18 or over during their visit.
Student, Senior and Blue Light Card Holder tickets require valid proof of eligibility upon entry. The Museum reserves the right to refuse entry or require payment of the applicable ticket difference where valid identification or proof is not provided.
The Museum reserves the right to request proof of age and/or eligibility where reasonably necessary. Any personal data provided for this purpose will be handled in accordance with the Museum’s privacy policy.
4. Purchase Channels
The Promotion is valid for tickets purchased:
- online via the official Museum of Illusions London website; or
- in person at the Museum of Illusions London venue point of sale (POS).
5. General Conditions
The Promotion applies only to eligible ticket types during the Promotion period.
This offer cannot be combined with any other promotions, discounts, vouchers or offers unless expressly stated otherwise.
The Promotion has no cash value and no cash alternative will be offered.
Tickets are subject to availability.
The Promotion cannot be applied retrospectively to existing bookings.
Refunds and cancellations
Nothing in these Terms affects your statutory rights.
Tickets purchased under this Promotion are non-refundable and non-transferable once purchased, except where:
- required by applicable law;
- the Museum cancels or materially changes the relevant booking; or
- otherwise permitted under the Museum’s standard ticketing policy.
6. Additional Terms
The Museum’s standard entry Terms & Conditions apply to all purchases and visits.
The Museum reserves the right to amend, suspend, or withdraw this Promotion where reasonably necessary, including (but not limited to) circumstances beyond its reasonable control, technical issues, pricing errors or misuse of the Promotion. Any such changes will not affect confirmed bookings unless required by law or where the booking was made as a result of fraud, misuse, manifest pricing error or technical malfunction.
The Museum reserves the right to cancel or refuse bookings where pricing errors, technical malfunctions, or misuse of the Promotion have occurred.
The Museum reserves the right to refuse application of the Promotion or cancel bookings where it reasonably believes the Promotion is being misused or used in breach of these Terms.
7. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded by law.
Subject to this, the Museum shall not be liable for any indirect or consequential loss arising in connection with this Promotion.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Promoter
The promoter of this Promotion is:
MUSEUM OF ILLUSIONS LONDON LTD
Company Number: 16464435
Registered office:
6 - 17 Tottenham Court Road, Ground, First And Second Floors, London, England, W1T 1BJ